If you are dissatisfied with a product purchased from www.medievalmerchant.com for any reason and have not started using it, we offer a refund within the first 30 days of receiving the product.
Please note that you must decide to return the product before taking it into use, and returned products should be in the same condition as received. Additionally, you are responsible for covering all shipping costs when returning the product to one of the assigned warehouses listed below. As you hold the product responsibility until received by us, we urge you to keep the shipping receipt for reference.
When the returned product is received and passes inspection, you will receive a refund of your purchase to the PayPal account or credit card used for the original purchase.
If you experience defects in your product within two years of purchase, we will repair or replace the product. This only applies to defects in the original construction, and products malfunctioning due to incorrect use or neglectful maintenance are not eligible for repair or replacement.
Customised products are not returnable, although still subject to warranty in case of defects. When adding a Service Fee to your order, the products will be considered customised and therefore not returnable.
If you wish to change a placed order, be sure to get in touch with us as soon as possible, and we will do our utmost to adjust your order before shipping. If the order has already shipped, the products can be returned as described below:
HOW TO RETURN A PRODUCT
- Please download our Return Form in pdf. format below, fill and return it. Remember to mark the checkbox on either RETURN or DEFECT. Send the form to firstname.lastname@example.org.
- Once received, we will respond with information on returning the product. You must cover the expenses of shipping the product back to our warehouse. For our convenience, we appreciate it if you also fill out the physical form enclosed in your order parcel and include it in your return parcel.
- The Return must be delivered at the address, not a drop-off point or packing box.
- The return address to Medieval Merchant depends on your region, as stated below:
Returns from Europe:
Medieval Merchant c/o Iron Fortress
Medieval Merchant c/o Le Rune
Via Casoria, 45
Returns from Great Britain:
IRON FORTRESS ApS c/o TIMEVAT Ltd
Blue Water House
11A Central Park Trading Estate
Westinghouse Road - Trafford Park
M17 1PR Manchester
Returns from Canada:
Medieval Merchant Returns, Co: Les Artisans D'Azure,
2113 Sainte-Catherine E
Montréal (QC) Canada
Returns from Australia & New Zealand:
Epic Armoury Australia,
Unit 2 / 8a Railway Avenue
Huntingdale, 3166 Victoria, Australia
Returns from Japan & Asia:
Epic Armoury co. Larp Gear Japan
2685-152 Aza Minamihara
463-0002 Nagoya, Japan