Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local Medieval Merchant partners to accommodate faster delivery times. This does not add any additional cost to your purchase.
We usually pack and ship your order within 1 business day, but delays may occur. Orders are shipped through your chosen delivery service and the delivery time will depend on the country of destination.
CLICK & COLLECT: Convenient Pickup Options for Special Seasons and Events
At Medieval Merchant, we understand the importance of providing flexible and hassle-free shopping experiences for our customers. That's why we offer Click & Collect options during specific seasons and events, allowing you to conveniently collect your desired items.
To learn more about our Click & Collect service, please visit our dedicated page.
IMPORT FEES & VALUE ADDED TAX
Import Fees and Value added tax is not covered by Medieval Merchant and needs to be paid by the receiver. This will mean that you will be contacted by customs. If you are in need of help with information handling the customs clearance or need expanded information about products then please do not hesitate to ask.
SHIPPING RATES FOR INDIVIDUAL COUNTRIES
To find your country's shipping rate, simply choose your country in the Cart the shipping rate for the selected country will then be shown in the lower corner of the screen, underneath the total price for any wares you may have in your Cart at this time. Your shipping price will decrease as you add more products to your cart. In some cases, free shipping will be an option if your bag of holding reaches a specific threshold, which differs for each country.
We are currently shipping to the following countries. If your country isn’t listed here, please contact us directly:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cypress, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Portugal, Reunion Island, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Netherlands, Ukraine (currently not possible), USA. Russia is suspended due to the war in Ukraine.
There are days of the year when we cannot ship your order. During these periods, there may be a longer shipping and subsequent delivery time. This is usually due to national holidays. There might also be other times when we cannot ship your orders within our stated timeframe, but you will be notified immediately if this happens. Please note that the days listed below are only when our warehouse cannot pack and ship your order and not holidays that may affect the delivery of your package.
New Year's Day
New Year's Eve